Privacy Policy

Last updated: 21 September 2026

This Privacy Policy explains how Moda UG (“Moda UG,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our website, place an order, contact us, or otherwise use our online store and related services (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Services.

1. Personal information we collect

Depending on how you interact with Moda UG, we may collect:

  • Contact information, such as your name, email address, telephone number, billing address, and delivery address.
  • Order information, including products purchased, order value, delivery method, returns, refunds, and customer-service history.
  • Account information, such as login details, saved preferences, and account activity.
  • Payment information. Payments are handled by payment providers. We generally receive transaction details and payment status rather than complete card or financial account details.
  • Device and usage information, such as IP address, browser and device type, pages viewed, referring links, shopping activity, and interactions with the Services.
  • Communications, including messages, reviews, survey responses, and information you provide when requesting support.
  • Marketing preferences, including whether you have agreed to receive email, SMS, or other promotional communications.
  • Information from third parties, such as payment providers, delivery partners, analytics providers, advertising partners, social media platforms, fraud-prevention services, and Shopify.

2. How we collect information

We collect information directly from you, automatically through cookies and similar technologies, and from service providers or business partners that help us operate the Services. Some information is required to complete an order or provide a requested service. If you do not provide it, we may be unable to process your purchase or request.

3. How we use personal information

We may use personal information to:

  • process payments, fulfil orders, arrange delivery, and manage returns or refunds;
  • create and manage customer accounts;
  • communicate about orders, enquiries, security, and service updates;
  • provide customer support and personalize the shopping experience;
  • send marketing communications where permitted and according to your preferences;
  • measure website performance and understand how customers use the Services;
  • improve our products, website, advertising, and customer experience;
  • detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity;
  • comply with legal, tax, accounting, and regulatory obligations; and
  • establish, exercise, or defend legal claims.

4. Legal grounds for processing

Where applicable law requires a legal basis, we process personal information as necessary to perform a contract with you, comply with legal obligations, pursue legitimate business interests that do not override your rights, protect vital interests, or act with your consent. You may withdraw consent at any time, but this will not affect processing already carried out lawfully.

5. Cookies and similar technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, keep the store secure, understand traffic, measure performance, and support advertising. Some cookies are necessary for the Services to function, while others may depend on your choices or applicable consent requirements.

You can control cookies through your browser settings and any cookie controls offered on our website. Blocking certain cookies may affect website features, account access, or checkout.

6. How we share personal information

We may share personal information with:

  • Shopify, which provides the commerce platform used to operate our store;
  • payment providers that process and secure transactions;
  • delivery and fulfilment partners that prepare, transport, and deliver orders;
  • technology and service providers supporting hosting, analytics, communications, customer service, fraud prevention, and website operation;
  • advertising and marketing partners, subject to applicable law and your choices;
  • professional advisers and authorities where reasonably necessary for legal, accounting, security, or compliance purposes;
  • business transaction parties in connection with a merger, financing, reorganization, sale, or transfer of all or part of our business.

We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us, except where independently permitted or required by law.

7. Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and improve its platform and related services. Information may be processed in countries other than your own. Shopify’s handling of personal information is also governed by its own privacy notices.

8. Marketing communications

If you subscribe to marketing, we may send you news, offers, and product updates by the channels you selected. You can unsubscribe from email using the link in a marketing message or ask us to update your preferences. You may still receive non-marketing messages relating to orders, accounts, security, or customer-service requests.

9. Behavioural advertising

We may work with advertising partners to show or measure advertising based on activity across websites or services. Depending on applicable law, this may involve cookies or sharing certain device and usage data. You may be able to limit this activity using our cookie controls, your device or browser settings, or the opt-out tools offered by the relevant advertising platform.

10. International data transfers

Our service providers may process personal information outside your country. Where required, we use recognized safeguards or rely on another lawful transfer mechanism. Privacy protections may differ between countries.

11. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud, and meeting legal obligations. Retention periods vary according to the type of information and the reason it was collected.

12. Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security. Please protect your account credentials and notify us if you suspect unauthorized account activity.

13. Your privacy rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information; object to or restrict certain processing; withdraw consent; opt out of certain marketing or targeted advertising; or lodge a complaint with a data-protection authority.

To make a request, contact us using the details published on the Moda UG website. We may need to verify your identity before responding. We will not discriminate against you for exercising a privacy right. Some requests may be limited where an exception applies, such as a legal obligation to retain records.

14. Children’s privacy

The Services are not intended for children who cannot legally consent to the processing of their personal information. We do not knowingly collect personal information from children in violation of applicable law. A parent or guardian who believes a child has provided personal information may contact us to request its deletion.

15. Third-party websites

The Services may link to websites or platforms operated by third parties. We are not responsible for their privacy, security, or content. Please review their policies before providing personal information.

16. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, Services, or legal obligations. The updated version will be posted on this page with a revised “Last updated” date. Where required, we will provide additional notice or request consent.

17. Contact us

For questions about this Privacy Policy or to exercise a privacy right, contact Moda UG using the contact details published on our website. Please provide enough information for us to understand and respond to your request.

If you are not satisfied with our response, you may have the right to complain to the data-protection authority responsible for your location.